LEGAL

PRIVACY POLICY

LEGAL

PRIVACY POLICY

Effective Date: May 1, 2025
Wrap Labs, Inc. ("Wrap Labs," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information gathered from customers, prospects, and visitors through our website, CRM platforms, and communication channels including phone, text, and email. By using our services or accessing our website, you agree to the terms of this Privacy Policy.
 
We collect personal identifiers such as your name, phone number, email address, mailing address, and vehicle information including year, make, model, OEM color, VIN, and specific customization preferences. In addition, we may gather digital information such as your IP address, browser type, and referral source when you interact with our site.
 
We also collect data through lead capture systems like Shopmonkey and Pipedrive, as well as through social media, contact forms, intake documents, and appointment scheduling portals. Communications with Wrap Labs through phone calls, text messages, and emails may also be stored to improve service delivery and maintain project records.
 
This data is used for various legitimate business purposes including but not limited to booking appointments, confirming service details, sending  invoices and estimates, providing updates, and issuing warranty documentation. It is also used to track service history, enhance internal records, and follow up on client inquiries. In some cases, images or videos of your vehicle may be used for quality control and marketing purposes with your consent.
 
We do not sell your personal data. However, we may share your information with trusted third-party vendors including payment processors, CRM tools, subcontractors, and service providers when necessary to fulfill your service or maintain legal compliance. Your data is stored on encrypted platforms and secured through access-controlled systems. We retain personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. You have the right to request access to, correction of, or deletion of your personal data, provided it does not interfere with outstanding invoices, service documentation, or legal obligations. To exercise your rights or express concerns, contact us at hello@wraplabs.com. You may also request that your vehicle or likeness not be used in promotional materials.
 
We use cookies and analytics tools to improve website performance and better understand site usage. These tools do not capture identifying information unless voluntarily submitted through form fields. Our website may include links to third-party websites, whose privacy practices we do not control.

We take your data security seriously and implement appropriate technical and organizational safeguards. Our staff is trained to manage data responsibly and in accordance with relevant laws, including the California Consumer Privacy Act (CCPA). This policy may be updated from time to time, and the latest version will always be accessible on our website. Continued use of our services constitutes acceptance of any updated terms. If you have any questions or need further information, please contact us at

Wrap Labs, 31293 Via Colinas, Westlake Village, CA 91362,
hello@wraplabs.com, or (805) 338-8443.

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